INTRODUCTION
Perth Cleaning (“we,” “us,” “our”) is committed to protecting the privacy of our clients, website visitors, and business contacts. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or engaging our services, you agree to the terms outlined in this policy.
INFORMATION WE COLLECT
We may collect the following types of personal information:
- Contact details – including your name, phone number, email address, and postal or property address
- Booking information – including service preferences, property details, and scheduling requirements
- Payment information – including billing details necessary to process payments for services rendered
- Website usage data – including IP address, browser type, pages visited, and general analytics collected through cookies
- Communication records – including emails, phone call notes, and messages exchanged as part of enquiries or bookings
We only collect personal information that is reasonably necessary for us to provide our cleaning services and manage our business relationship with you.
HOW WE COLLECT INFORMATION
We collect personal information directly from you when you:
- Submit an enquiry or contact form through our website
- Call, email, or message us to request a quote or book a service
- Complete a booking or engage our cleaning services
- Interact with our website, including through cookies and analytics tools
- Provide feedback or reviews about our services
HOW WE USE YOUR INFORMATION
We use the personal information we collect for the following purposes:
- To provide quotes and respond to service enquiries
- To schedule, deliver, and manage cleaning services
- To process payments and maintain accurate billing records
- To communicate with you about your bookings, including confirmations and updates
- To improve our website, services, and customer experience
- To comply with legal and regulatory obligations
We do not use your personal information for purposes unrelated to these without your consent.
DISCLOSURE OF INFORMATION
We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following limited circumstances:
- To employees or contractors directly involved in delivering your booked cleaning service
- To payment processors necessary to complete transactions
- To professional advisors, such as accountants, where required for business operations
- Where required by law, such as in response to a valid legal request from an authority
- With your explicit consent, for any other purpose not covered above
Any third parties we engage are required to handle your information securely and in accordance with applicable privacy laws.
DATA SECURITY
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage systems, restricted access to personal information, and regular review of our data handling practices. While we take security seriously, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
COOKIES AND WEBSITE ANALYTICS
Our website may use cookies and similar tracking technologies to improve user experience and gather analytics data, such as how visitors navigate our site. You can adjust your browser settings to refuse cookies, though this may affect certain website functionality. We may use third-party analytics tools, such as Google Analytics, which have their own privacy policies governing the data they collect.
ACCESS AND CORRECTION
You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or outdated. To make such a request, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988.
DATA RETENTION
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law, such as for taxation or record-keeping obligations. Once information is no longer required, we take reasonable steps to securely destroy or de-identify it.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies separately.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
MAKING A COMPLAINT
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us directly so we can investigate and address your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
CONTACT US
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Perth Cleaning
Email: info@perth-cleaning.com